Last updated: March 1, 2026 — Version 2.0
Rive is a software-as-a-service (SaaS) platform designed to assist restaurant owners, managers, and food-service professionals in their daily operations through AI-powered tools and data-driven insights. The service is accessible at rivehub.com and is intended for use by international gastronomic and fine-dining establishments.
Rive provides, among others, the following features:
The specific features available to each user depend on their subscription tier. Rive reserves the right to add, modify, or discontinue features at any time.
2.1. To access the Rive service, the user must create an account using a valid email address. Account creation is completed through Rive's authentication system, powered by Supabase Auth. By registering, the user represents that the email address provided is accurate and belongs to them.
2.2. The user is solely responsible for maintaining the confidentiality of their login credentials, including their email address and password. The user agrees to notify Rive immediately at dock@rivehub.com of any unauthorized use of their account or any other breach of security. Rive shall not be liable for any loss or damage arising from the user's failure to safeguard their credentials.
2.3. Rive offers a free version that does not require a credit card and has no time-limited trial period. The free tier is subject to usage quotas that limit the number of AI-powered operations (such as logbook analyses, receipt scans, social media content generations, and prep list generations) available per billing period. Usage beyond these quotas requires a paid subscription. Quota limits for each tier are displayed in the user's account settings and on the pricing page.
2.4. The user must be at least 18 years of age or the age of majority in their jurisdiction, whichever is greater, to create an account and use the service. By registering, the user represents and warrants that they meet this requirement.
The user agrees not to use the Rive service for any purpose that is unlawful or prohibited by these Terms. Without limitation, the user shall not:
The Rive service integrates artificial intelligence technologies based on large language models (LLMs) provided by Anthropic (Claude). These technologies are used to:
Suggestions, analyses, recommendations, and content generated by the AI integrated into Rive are provided for informational and indicative purposes only. The user acknowledges and expressly accepts that:
The user acknowledges that they have a duty of care when using AI-generated outputs and agrees to:
The AI models integrated into Rive are non-deterministic by nature. This means that submitting the same input at different times may produce different outputs. Rive does not guarantee the consistency, reproducibility, or stability of AI-generated results across sessions, model versions, or time periods. Users should not assume that a previously generated output will be replicated in subsequent requests.
Rive continuously works to improve the accuracy, relevance, and reliability of its AI-powered features. Updates to AI models, prompting strategies, and processing pipelines may be deployed without prior notice. These improvements may alter the behavior, formatting, or content of AI-generated outputs. Rive makes no guarantee that improvements will not temporarily affect the quality or consistency of results.
AI-generated social media content (including posts for Instagram, Facebook, and TikTok) is provided as a draft only. The user acknowledges and agrees that:
Rive reserves the right to change, replace, or supplement the underlying AI models, providers, or technologies used in the service at any time and without prior notice. Such changes may include switching between different model versions, providers, or architectures. Rive does not guarantee that output quality, style, or consistency will remain unchanged following such modifications.
Rive collects and processes personal data in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Quebec's Act Respecting the Protection of Personal Information in the Private Sector (Law 25). For users located in the European Economic Area (EEA), the United Kingdom, or Switzerland, Rive also complies with the General Data Protection Regulation (GDPR) and applicable local data protection legislation. For users in other jurisdictions, Rive complies with applicable local data protection laws.
Data entered by the user — including service notes, temperature records, recipes, invoices, menu items, reservation data, and other operational information — is securely stored on cloud infrastructure provided by Supabase (PostgreSQL database with row-level security). Supabase's infrastructure is hosted in SOC 2 Type II compliant data centers.
Certain user data is transmitted to Anthropic via their API for AI processing (analysis, extraction, generation, and translation). Rive confirms that, as of the date of these Terms, Anthropic does not use customer data submitted through its API to train its models. Rive commits to minimizing the personal data transmitted to AI providers and to transmitting only the data strictly necessary for the requested operation. For further details, users are encouraged to review Anthropic's privacy policy at https://www.anthropic.com/privacy.
The user retains full ownership of all data they enter into the Rive service, including but not limited to service notes, recipes, menu content, images, financial data, and team information. Rive does not claim any ownership rights over user-submitted data.
Depending on applicable law, users may exercise the following rights with respect to their personal data:
To exercise any of these rights, please contact Rive at dock@rivehub.com. Rive will respond to all valid requests within 30 calendar days. For EEA/UK/Swiss users, the legal bases for processing personal data under the GDPR include: (a) performance of the contract (provision of the service), (b) legitimate interests (service improvement, security, and fraud prevention), and (c) consent (where specifically obtained). EEA/UK/Swiss users also have the right to lodge a complaint with their local data protection authority.
Rive uses the following sub-processors in the delivery of its service:
Rive maintains appropriate data processing agreements with each sub-processor and will update this list as sub-processors are added or changed.
User data may be transferred to and processed in countries outside the user's country of residence. For transfers from the EEA/UK/Switzerland to Canada, Rive relies on the European Commission's adequacy decision recognizing Canada as providing an adequate level of data protection. For transfers to the United States (where certain sub-processors operate), Rive relies on Standard Contractual Clauses (SCCs) approved by the European Commission, or other legally recognized transfer mechanisms as applicable.
Rive retains user data for as long as the user's account remains active and the service is in use. Upon account cancellation or termination:
Rive uses essential cookies that are strictly necessary for the operation of the service (such as authentication session tokens). Non-essential cookies (such as analytics or marketing cookies) are only placed with the user's explicit consent. For more information, please refer to our Cookie Policy, accessible via the service interface.
The Rive service is provided "as-is" and "as-available" without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. Rive does not warrant that the service will be error-free, uninterrupted, secure, or free of viruses or other harmful components.
To the maximum extent permitted by applicable law, in no event shall Rive, its officers, directors, employees, agents, or service providers be liable for any indirect, incidental, special, consequential, or punitive damages resulting from or related to the use of or inability to use the service, including but not limited to:
Rive's total aggregate liability to the user for all claims arising out of or relating to these Terms or the use of the service shall not exceed the total amount of subscription fees actually paid by the user to Rive during the 12 months immediately preceding the event giving rise to the claim. For users on the free tier, Rive's total liability shall not exceed fifty Canadian dollars (CAD $50).
Rive shall not be liable for any failure or delay in performing its obligations under these Terms if such failure or delay results from events beyond Rive's reasonable control, including but not limited to:
Rive does not guarantee any specific level of uptime or availability unless a separate Service Level Agreement (SLA) has been executed with the user under an Enterprise subscription. Rive will use commercially reasonable efforts to maintain service availability and will endeavour to provide advance notice of planned maintenance windows. Emergency maintenance may be performed without prior notice when necessary to protect the security or integrity of the service.
The user agrees to indemnify, defend, and hold harmless Rive and its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:
The Rive service — including its source code, algorithms, user interface designs, visual elements, branding, documentation, and all related intellectual property — is owned by Rive and is protected by applicable intellectual property laws, including copyright, trademark, and trade secret law. Nothing in these Terms grants the user any right, title, or interest in the Rive service beyond the limited right to use it in accordance with these Terms.
The user retains all rights to the content they enter into the service, including but not limited to service notes, menus, recipes, images, financial data, team communications, and all other user-submitted materials.
Content generated by the AI at the user's request — including social media posts, logbook summaries, corrective action suggestions, translations, prep lists, and analytical reports — is made available to the user for their commercial use without restriction by Rive. Rive does not claim any ownership of AI-generated content produced for the user. However, the user acknowledges that:
By submitting content to the Rive service, the user grants Rive a limited, non-exclusive, worldwide, royalty-free license to use, process, store, display, and transmit such content solely for the purpose of operating and providing the service. This license includes the right to transmit content to sub-processors (such as Anthropic for AI analysis) as necessary for service operation. This license terminates automatically upon deletion of the content by the user or upon account termination and completion of the data retention period described in Section 4.8.
If you believe that content available through the Rive service infringes your copyright or other intellectual property rights, please contact us at dock@rivehub.com with the following information:
7.1. The user may cancel their subscription and close their account at any time through their account settings within the Rive dashboard. Cancellation of a paid subscription takes effect at the end of the current billing period, and the user retains access to paid features until that date.
7.2. Upon termination, the user will have 30 calendar days to export their data using the service's built-in export functionality. After this period, data will be processed in accordance with the retention schedule described in Section 4.8.
7.3. Rive reserves the right to suspend or terminate a user's access to the service, with or without notice, in the event of a violation of these Terms, fraudulent activity, abuse of AI features, or any conduct that Rive reasonably determines to be harmful to the service, other users, or third parties. In cases of material violation, suspension may be immediate.
Subscription fees are non-refundable except where required by applicable consumer protection law. Upon cancellation, the user retains access to paid features until the end of the current billing period. No prorated refunds are issued for partial billing periods.
In the event of an extended service failure attributable solely to Rive (defined as continuous unavailability exceeding 72 hours, excluding force majeure events), affected paid subscribers may request a prorated credit or refund for the period of unavailability by contacting dock@rivehub.com.
8.1. Rive reserves the right to modify these Terms of Service at any time. Users will be notified of any material modification by email to their registered address and/or through an in-app notification within the Rive dashboard. The updated Terms will indicate the new effective date and version number.
8.2. Continued use of the service after notification of a modification constitutes acceptance of the updated Terms. If the user does not agree to the modified Terms, they must discontinue use of the service and close their account before the changes take effect.
8.3. Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.
8.4. Entire Agreement. These Terms of Service, together with the Privacy Policy and any applicable subscription agreement, constitute the entire agreement between the user and Rive with respect to the use of the service and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written.
8.5. Language Precedence. These Terms are available in English and French. In the event of any conflict or inconsistency between the English and French versions, the English version shall prevail.
9.1. These Terms are governed by and construed in accordance with the laws of the Province of Quebec and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.
9.2. Informal Resolution. Before initiating any formal legal proceedings, the parties agree to attempt to resolve any dispute arising out of or relating to these Terms through good-faith negotiation for a minimum period of 30 calendar days. Dispute notifications should be sent to dock@rivehub.com.
9.3. Any dispute that cannot be resolved through informal negotiation shall be submitted to the exclusive jurisdiction of the courts of the Province of Quebec, District of Montreal. This choice of jurisdiction is subject to any mandatory consumer protection laws of the user's country of residence that cannot be waived by contract, which may entitle the user to bring proceedings in their local courts.
9.4. For users residing in the European Union, you may also seek resolution through the European Commission's Online Dispute Resolution (ODR) platform, accessible at https://ec.europa.eu/consumers/odr. This reference is provided for informational purposes and does not constitute a commitment by Rive to participate in any specific ODR procedure.
10.1. Paid subscriptions are available on a monthly or annual recurring basis. The subscription tiers — Free, Essential, Performance, Intelligence, and Enterprise — each provide access to different features and usage quotas as described on the Rive pricing page. Annual subscriptions are billed upfront for the full year at a discounted rate.
10.2. All payment processing is handled by Stripe. Rive does not directly store credit card numbers or sensitive payment credentials. Applicable taxes (including GST, QST, VAT, and other sales or value-added taxes) will be calculated and added to the subscription price based on the user's billing location, in accordance with applicable tax laws.
10.3. Subscriptions automatically renew at the end of each billing period (monthly or annually) unless the user cancels before the renewal date. The user will be charged the then-current subscription rate at each renewal.
10.4. Failed Payments. In the event of a failed payment, Rive will provide a 7-calendar-day grace period during which the user retains full access while payment is retried. If payment cannot be collected after the grace period, the user's account will be suspended (downgraded to free-tier access). User data will be preserved for 30 calendar days following suspension to allow the user to resolve the payment issue or export their data. After 30 days, the account may be subject to the data retention and deletion procedures described in Section 4.8.
10.5. Price Changes. Rive reserves the right to change subscription prices. Any price increase will be communicated to affected users with at least 30 calendar days' prior notice via email. Price changes take effect at the start of the user's next billing period following the notice period. If the user does not agree to the new pricing, they may cancel their subscription before the new price takes effect.
For any questions, concerns, or requests regarding these Terms of Service, your account, your data, or any aspect of the Rive service, please contact us at dock@rivehub.com.